Acceptable Use PolicyAcceptable Use Policy

This policy sets out what you may and may not do with Harvora. It forms part of the Harvora Terms of Service. "Owner" has the meaning given in clause 2.3 of the Terms of Service, and "Your Outputs" has the meaning given in the Grower Data Sovereignty Statement. Owners are responsible for the use of anyone they invite.

You must not

Break the law or other people's rights

• (a) use Harvora for an unlawful purpose;
• (b) submit data you have no right to give us, including personal information about other people that you have no right to share;
• (c) harass, threaten or impersonate anyone; or
• (d) infringe anyone's intellectual property rights, or upload content you have no right to use.

Misuse accounts and data

• (a) access or try to access accounts, orchards or data that belong to other people;
• (b) share your sign-in details, or let someone who is not an invited team member use your account; or
• (c) deliberately give false orchard data to manipulate predictions or outputs.

Attack or overload the service

• (a) probe, scan or test the security of Harvora without our written permission, other than in a good-faith report under "Reporting a problem" below;
• (b) interfere with the service, bypass limits or access controls, or introduce malware;
• (c) use scrapers, bots or other automated tools to access the service beyond normal use; or
• (d) circumvent rate limits, quotas or access controls, or use the service in a way that could damage it or place unreasonable load on it.

Copy or compete with Harvora

• (a) reverse-engineer, decompile or try to extract Harvora's source code, models, parameters or calibration data;
• (b) resell, sublicense or redistribute Harvora data, predictions or outputs without our written permission. You may use Your Outputs in your own business and share them with your advisers, insurers and lenders in the ordinary course;
• (c) use Harvora outputs, or responses from our AI features, to train or build a competing forecasting product or a competing artificial intelligence model; or
• (d) build a benchmark of Harvora to publish or give to competitors without our permission.

Misuse AI features

• (a) try to make Ask Harvora ignore its instructions, reveal other people's data or produce harmful material;
• (b) present AI output as a calibrated prediction, or as professional advice; or
• (c) present Harvora outputs as an official forecast, warning or professional advice to others.

What we may do

If you break this policy, we may warn you, remove content, suspend your access or end your account, depending on how serious it is and whether it could harm others or the service. We may act straight away and without notice where the risk is serious or urgent, and we will otherwise give notice where we can, as the Terms of Service describe. We may investigate suspected breaches, and give information to the authorities and to affected parties where the law allows.

Reporting a problem

If you think someone is misusing Harvora, or you find a security weakness, email support@harvora.co.nz. We welcome responsible reports and will not take action against anyone who reports a weakness in good faith, without accessing more data than needed and without disrupting the service.

Contact

For questions about this policy, email support@harvora.co.nz.