Legal · Last updated 9 August 2026

Terms of Service

These Terms of Service ("Terms") govern your use of the Harvora platform operated by Harvora Limited ("Harvora", "we", "us", "our"), a New Zealand limited company. By creating an account or using Harvora, you agree to these Terms.

1. The service

Harvora is a probabilistic forecasting and decision-support platform for New Zealand horticultural growers. The service provides:

2. Account registration

2.1 Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement under New Zealand law.

2.2 Account responsibility

You are responsible for maintaining the security of your account credentials and for all activity under your account. Notify us immediately at support@harvora.co.nz if you suspect unauthorised access.

2.3 Orchard roles

Accounts operate within orchard-level roles:

The account creator is the initial Owner. Owners may invite additional users up to the plan limit.

3. Acceptable use

You agree not to:

4. Predictions, recommendations, and disclaimers

4.1 Not financial advice

Harvora provides decision-support calculations based on probabilistic models and publicly available data. Harvora does not provide personalised financial advice, investment advice, or insurance advice. Recommendations are computed outputs, not professional opinions.

Harvora is not a registered financial advice provider under the Financial Markets Conduct Act 2013. Our outputs are not a substitute for professional financial, legal, or agronomic advice.

4.2 No guarantee of accuracy

Predictions are probabilistic estimates based on available data and models. They are not guarantees. Weather is inherently uncertain. Models have known limitations documented on our public proof page. Actual outcomes may differ materially from predictions.

4.3 Your decisions

All operational and financial decisions remain yours. Harvora presents options and computed expected values; you choose what to do. We are not responsible for losses arising from decisions made based on Harvora outputs.

4.4 AI-mediated reasoning

The "Ask Harvora" feature uses large language model technology. Outputs from this feature are exploratory and may be unreliable. They are visually distinguished from calibrated structured-model predictions and carry persistent "AI reasoning: answers may be unreliable" framing.

5. Data ownership and sovereignty

5.1 Your data belongs to you

You retain full ownership of your orchard data, including block geometries, management actions, yield outcomes, and personal information.

5.2 Our license to operate

By using Harvora, you grant us a non-exclusive, worldwide license to use your data to:

This license terminates when you delete your account, except for de-identified aggregate data already incorporated into our models.

5.3 Export and portability

You may export your complete orchard data at any time through the account settings. The export includes your orchard profile, blocks, management actions, predictions, observations, outcome confirmations, alert preferences, and financial data in JSON format.

5.4 Deletion

You may request account deletion at any time. Account, orchard, prediction, and financial data are deleted within 30 days. Minimal alert-delivery and contact metadata may be retained for up to 24 months for audit and debugging. De-identified aggregate data used for model calibration is retained. Expired raw forecast inputs and Monte Carlo samples may be pruned after derived summaries are preserved.

6. Intellectual property

6.1 Our IP

Harvora's prediction models, calibration methodology, economic parameter library, software code, user interface design, and brand assets are our intellectual property. Nothing in these Terms transfers IP rights to you.

6.2 Your content

You retain IP rights over any content you provide (orchard names, notes, action descriptions).

6.3 Feedback

If you provide feedback, suggestions, or ideas about the service, you grant us a perpetual, irrevocable license to use that feedback without compensation.

7. Third-party data sources

Harvora incorporates data from third-party sources including NIWA, MetService, Open-Meteo, LINZ, Manaaki Whenua (Smap), and the European Space Agency (Sentinel-2 / Copernicus). These sources are used under their respective licenses. We attribute data sources where required. We do not guarantee the availability or accuracy of third-party data.

8. Service availability

8.1 Best efforts

We aim to provide the service reliably but do not guarantee uninterrupted availability. Scheduled maintenance, infrastructure failures, third-party outages, and force majeure events may cause service interruptions.

8.2 Status page

Harvora does not currently provide a public live status page. If a material service issue affects your operation, contact support@harvora.co.nz.

8.3 Data freshness

Predictions depend on timely data from external sources. If a data source is delayed or unavailable, predictions may use stale data with explicit "as of" timestamps. The system does not silently substitute or interpolate missing data.

9. Pricing

Pricing is tailored to your operation and crop type. Contact us at support@harvora.co.nz to discuss your plan.

10. Limitation of liability

10.1 Service provided "as is"

To the maximum extent permitted by New Zealand law, including the Consumer Guarantees Act 1993, Harvora is provided "as is" and "as available" without warranties of any kind, express or implied.

10.2 Liability cap

Our total aggregate liability to you for any claims arising from or related to your use of Harvora shall not exceed the amount you paid us in the 12 months preceding the claim, or NZD $500, whichever is greater.

10.3 Exclusions

We are not liable for:

10.4 Consumer law

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

11. Indemnification

You agree to indemnify and hold harmless Harvora and its founders, employees, and agents from any claims, losses, or damages arising from your breach of these Terms or misuse of the service.

12. Termination

12.1 By you

You may terminate your account at any time by contacting support@harvora.co.nz or through account settings.

12.2 By us

We may suspend or terminate your account if you breach these Terms, engage in abusive behaviour, or if required by law. We will provide reasonable notice where possible.

12.3 Effect of termination

On termination, your right to use the service ends. You may export your data before or within 30 days after termination. Account, orchard, prediction, and financial data are deleted within 30 days. Minimal alert-delivery and contact metadata may be retained for up to 24 months for audit and debugging.

13. Dispute resolution

13.1 Governing law

These Terms are governed by the laws of New Zealand.

13.2 Informal resolution

Before initiating formal proceedings, you agree to contact us at legal@harvora.co.nz and attempt to resolve the dispute informally for at least 30 days.

13.3 Jurisdiction

Any disputes not resolved informally shall be subject to the exclusive jurisdiction of the courts of New Zealand.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the service after changes constitutes acceptance.

15. Contact